The Director, Group Sales – Brooklyn Nets is responsible for establishing the sales strategies and implementing best practices for the Brooklyn Nets Group Sales department. Other responsibilities include hiring, training and guiding a group of highly motivated Group Sales Account Managers. The incumbent is expected to sell Group tickets for all Nets basketball games and other Nets season and partial ticket packages.
Brooklyn Sports & Entertainment is an Equal Opportunity Employer (EOE)
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
Hire, train, and establish the management process of Group Sales Account Managers;
Achieve and exceed a yearly team and personal sales goal set by the Executive Director of Group Sales;
Assist in the creative concepts of group ticket sales materials, including brochures, flyers, and all other support materials;
Help identify category management leads (i.e. companies, schools, churches, etc.) for each specific rep that fits to their specific sales strengths;
Provide strategic thinking to variable and dynamic pricing for group sales inventory throughout the season;
Take an active leadership role in weekly sales meetings, both department and individual appointments, to make sure all Group Sales Account Managers are being held accountable and pacing towards their individual goals;
Provide superior customer service for all current and new group leaders and other ticket holders in their respective groups;
Think creatively for the next big idea to assist the organization in achieving sales goals;
Conduct phone calls and face-to-face appointments in an effort to move the sales process along;
Understand and use various tools within the organization such as CRM, Archtics, etc. to follow all office and company standard operating procedures;
Meet and greet group ticket holders at New York Islanders home games and generate new business opportunities and client referrals;
Participate in special project/project team(s) as assigned, to support department objectives.
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.
A. Education and/or Experience
Bachelor’s degree required;
At least 3-5 years sales experience working for a professional sports franchise in tickets and/or group sales;
At least 1-2 years management experience, preferably working for a professional sports franchise.
Must have knowledge of CRM and Archtics database ticketing system;
Must have proficient experience with Microsoft Office and other related software skills;
Must have the ability to maintain an impeccable professional appearance;
Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
Must have a strong sense of self-awareness and emotional intelligence;
Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
Must have truly outstanding customer service and interpersonal communication skills;
Must have good decision-making skills, solid judgment and interpersonal effectiveness;
Must have an interest and ability in serving others as one of the primary functions of their job;Must possess strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;
Must be self-directed and able to work independently;
Must be flexible & reliable team player, both within own department and within company as a whole;
Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;
Must have some proficiency in ticketing systems; managing ticket inventory, as well as creating and manipulating prices.
IV. WORKING CONDITIONS
Infrequent traveler. On rare occasions (<5%) trips may require air travel and/or overnight stay for one or more nights.
This position requires the ability to lift up to 10 pounds.
The incumbent primarily works in an office environment, however is expected to attend games and other events at Barclays Center including those on evenings, weekends and holidays.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.