Game Night Staff

Brooklyn NETS / NY Islanders

Full Time
Brooklyn NETS / NY Islanders
Brooklyn, NY

Job Details

Game night staff are responsible for enhancing our core staff at Brooklyn Sports & Entertainment of Ticket Sales, Ticket Operations, Box Office, Member Services, and Hospitality to manage the volume of needs on a game night.  Our staff is responsible for both Brooklyn NETS and New York Islanders games. 

Essential Duties and Responsibilities:
• Assist the Ticket Sales, Ticket Operations, and Service Departments with general support on concourse, and at VIP entrance
• Model our Service Standards while greeting guests and assisting with direction, seating and ticketing
issues, accessibility needs, lost and found, and other service opportunities as they arise
• Maintain good attendance and punctuality
• Other duties as assigned


Requirements:
• Genuinely passionate about service and caring for Guests/fans
• Ability to work independently without supervision
• Ability to handle pressure situations in a fan-centric manner
• Proactive problem-solver
• Strong multi-task skills
• Strong verbal communication skills
• Experience with the general public


General Summary:
• Part-time (game nights = approximately 4 hours/game)
• Strict attendance policy. Must be able to work 95% of all home games (may include holidays and
weekends)
• Must be able to arrive 2 hours prior to tip-off and stay until all duties are fulfilled every game night
worked

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